Senior Solutions Engineer

About GitHub

As the global home for all developers, GitHub is the complete AI-powered developer platform to build, scale, and deliver secure software. Over 150+ million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate and experiment across 420+ million repositories. With all the collaborative features of GitHub, it has never been easier for individuals and teams to write faster, better code.

Locations

In this role you can work from Remote, Japan

Overview

GitHub is growing its Customer Engineering team and we're seeking experienced professionals to elevate our technical customer engagement efforts. As a Senior Solutions Engineer, you will synthesize and integrate diverse business and industry insights to support customer digital transformation initiatives and align customer business requirements with GitHub's product features. The ideal candidate will be a strategic partner in driving customer success, leveraging deep industry insights to influence digital transformation while gaining hands-on experience in solving complex business challenges, fostering strong relationships, and shaping the future of GitHub’s customer engagement strategies.

Responsibilities

• Engage in pre-sales activities with large customers to align and influence business partners and customer stakeholders, aiming for a technical win and driving solution selection.
• Develop and maintain external relationships within the customer organizations to support strategic alignment and solution adoption.
• Identify customer issues and collaborate with technical teams to present solutions, conducting proofs of concept and product demos to address technical challenges.
• Analyze customer situations to advise on gaps that GitHub solutions can fill, contributing to strategic frameworks and roadmaps that address customer pain points.
• Assist in building and delivering content for marketing events, acting as a liaison to enhance customer engagement and showcase GitHub's value proposition.
• Develop expertise in GitHub Copilot, understanding its capabilities and articulating GitHub's approach to an AI-driven software development lifecycle.
• Develop expertise in GitHub Advanced Security, understanding its capabilities and articulating GitHub's approach to application security to customers, acting as a trusted advisor in security program development.
• Synthesize and communicate business and industry insights to identify growth opportunities and align product features with customer digital transformation initiatives.
• Assist with the translation of documents, slides and demo scripts from English into Japanese for the local audience.
• Design and develop innovative solutions that leverage GitHub's platform capabilities to address complex customer challenges, ensuring alignment with their strategic goals.
• Collaborate with sales and account management teams and partners to develop strategic account plans that drive long-term customer success and growth.

Qualifications

Required Qualifications:

• 8+ years' experience in technical consulting, technical consultative selling, or related technical/sales/industry experience,

  • OR bachelor's degree in Computer Science, Information Technology, Engineering, or related field AND 4+ years’ experience in technical consulting, technical consultative selling, or related technical/sales/industry experience,

  • OR master's degree in Computer Science, Information Technology, Engineering, or related field AND 2+ years’ experience in technical consulting, technical consultative selling, or related technical/sales/industry experience,

  • OR doctorate in Computer Science, Information Technology, Engineering, or related field,

  • OR equivalent experience.

• Ability to communicate effectively at a business proficiency level in English and Japanese.

Preferred Qualifications:

• 10+ years' experience in technical consulting, technical consultative selling, or related technical/sales/industry experience

• 3+ years’ experience in digital transformation using software modernization to drive customer business outcomes

• 3+ years’ experience in business consulting, consultative selling, or customer-facing experience

• 5+ years’ experience orchestrating technical, support, and/or partner teams

• Extensive experience in the software development industry, with a focus on digital transformation and the ability to translate complex technical concepts into clear, actionable strategies for customers

• Experience in identifying and resolving blockers to solution implementation, with a focus on enhancing customer satisfaction and driving successful technology deployments

GitHub values

• Customer-obsessed
• Ship to learn
• Growth mindset
• Own the outcome
• Better together
• Diverse and inclusive

Manager fundamentals

• Model
• Coach
• Care

Leadership principles

• Create clarity
• Generate energy
• Deliver success

Who We Are

GitHub is the world’s leading AI-powered developer platform with 150 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub.

Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms.

Join us, and let’s change the world, together.

Equal Employment Opportunity

GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!